FAQ

What payment methods do you accept?

We accept payment via PAYPAL and VISA.

No credit card information is ever saved by Jellykawaii and it remains the private property of the cardholder at all times before, during, and after the product purchase.  Please note that all payments are charged in USD.

What should I do if I'm getting an error when placing an error?

Please double check you've filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us or DM us on our socials and we'll do our best to assist you!

How long will my it take for my order to dispatch?

We try to dispatch your order as quickly as possible. If you order Thursday, You will receive the tracking information in 1-3 days. However, any order between Friday-Sunday will have their tracking numbers on Monday mornings!

How long will my order take to deliver after it has been placed?

We try to dispatch your order as quickly as possible. But, because of the influx of orders we usually receive, 1-3 weeks is the standard time.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our Customer Experience team.

Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. 

What do I do if my order is missing?

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact us at jellykawaiishop@gmail.com.

What is your returns and exchange policy?

We really hope you love every purchase!

All products are checked carefully prior to shipping.

Please refer to our Refund Policy for more information.

Please contact our Customer Experience team for any further questions

Will you be restocking items that have been sold out?

Some of the items on our website sell out quickly, however, we regularly update our site so it's worth checking back. You may also enter your email address to be notified when a product is back in stock.